Utopia Talk - Politics - AI will change the world

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Utopia Talk / Politics / AI will change the world

murder
rank Fri Feb 27 15:58:45
Burger King testing AI headsets to track if employees say ‘please’ or ‘thank you’

Burger King is testing AI-powered headsets that can recite recipes, alert managers when inventories are low and even track how friendly employees are to customers.

Restaurant Brands International — the Miami-based company that owns Burger King, Popeyes and other brands — said Thursday its currently testing the OpenAI-powered headsets in 500 U.S. restaurants.

The system collects data on restaurant operations and shares it via “Patty,” a voice that talks to employees through their headsets. If the drink machine is low on Diet Coke, Patty will tell the store’s manager. If a customer uses a QR code to report a messy bathroom, the manager will be alerted.

Employees can ask Patty how to make various menu items or tell the AI bot to remove items from digital menus if they’ve run out of ingredients.

Burger King said it’s also exploring using the technology as a way to improve customer service. The system can track when employees say key words like “welcome,” “please” and “thank you” and share that with managers.

When asked about that capability Thursday by The Associated Press, Burger King said the intent is to use Patty as a coaching tool, not a tracker of individual employees.

“It’s not about scoring individuals or enforcing scripts. It’s about reinforcing great hospitality and giving managers helpful, real-time insights so they can recognize their teams more effectively,” the company said in a statement.

Burger King added that the key words are “one of many signals to help managers understand service patterns.”

“We believe hospitality is fundamentally human. The role of this technology is to support our teams so they can stay present with guests,” it said.

Patty is part of a larger app-based BK Assistant platform that will be available to all U.S. restaurants later this year.

Burger King is one of several fast food chains experimenting with artificial intelligence. Yum Brands said last spring it was partnering with Nvidia to develop AI technologies for its brands, which include KFC, Taco Bell and Pizza Hut.

McDonald’s ended a partnership with IBM in 2024 that was testing automated orders at its drive-thrus. The company is now working with Google on AI systems.

https://th...ificial-intelligence-headsets/

Average Ameriacn
rank Fri Feb 27 16:43:41
"Patty will tell the store’s manager"

Soon Patty will be the store manager. Not a bad development.

The right to bear arms, can I buy a robot and give it a gun so it can kill any intruder while I sleep?

murder
rank Fri Feb 27 18:05:45

Patty is going to end up in the deep fryer.

Nobody likes a snitch.

-

Pillz
rank Fri Feb 27 21:26:47
Surveillance revolution is gonna be brutal.

Won't need humans to review taps or trace suspects.

show deleted posts

murder rank	Fri Feb 27 15:58:45 Burger King testing AI headsets to track if employees say ‘please’ or ‘thank you’ Burger King is testing AI-powered headsets that can recite recipes, alert managers when inventories are low and even track how friendly employees are to customers. Restaurant Brands International — the Miami-based company that owns Burger King, Popeyes and other brands — said Thursday its currently testing the OpenAI-powered headsets in 500 U.S. restaurants. The system collects data on restaurant operations and shares it via “Patty,” a voice that talks to employees through their headsets. If the drink machine is low on Diet Coke, Patty will tell the store’s manager. If a customer uses a QR code to report a messy bathroom, the manager will be alerted. Employees can ask Patty how to make various menu items or tell the AI bot to remove items from digital menus if they’ve run out of ingredients. Burger King said it’s also exploring using the technology as a way to improve customer service. The system can track when employees say key words like “welcome,” “please” and “thank you” and share that with managers. When asked about that capability Thursday by The Associated Press, Burger King said the intent is to use Patty as a coaching tool, not a tracker of individual employees. “It’s not about scoring individuals or enforcing scripts. It’s about reinforcing great hospitality and giving managers helpful, real-time insights so they can recognize their teams more effectively,” the company said in a statement. Burger King added that the key words are “one of many signals to help managers understand service patterns.” “We believe hospitality is fundamentally human. The role of this technology is to support our teams so they can stay present with guests,” it said. Patty is part of a larger app-based BK Assistant platform that will be available to all U.S. restaurants later this year. Burger King is one of several fast food chains experimenting with artificial intelligence. Yum Brands said last spring it was partnering with Nvidia to develop AI technologies for its brands, which include KFC, Taco Bell and Pizza Hut. McDonald’s ended a partnership with IBM in 2024 that was testing automated orders at its drive-thrus. The company is now working with Google on AI systems. https://th...ificial-intelligence-headsets/
Average Ameriacn rank	Fri Feb 27 16:43:41 "Patty will tell the store’s manager" Soon Patty will be the store manager. Not a bad development. The right to bear arms, can I buy a robot and give it a gun so it can kill any intruder while I sleep?
murder rank	Fri Feb 27 18:05:45 Patty is going to end up in the deep fryer. Nobody likes a snitch. -
Pillz rank	Fri Feb 27 21:26:47 Surveillance revolution is gonna be brutal. Won't need humans to review taps or trace suspects.
	show deleted posts

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